As the digital landscape continues to evolve, securing customer data has become more critical than ever. For e-commerce platforms, the risks are immense—cyberattacks can not only tarnish a company’s reputation but also lead to substantial financial losses. This is why robust Identity and Access Management (IAM) systems are essential, serving as a critical first line of defense in protecting sensitive information.
A Data-Driven Approach to IAM Service Provider Selection
Knowing the role IAM systems play in the need for improved security in the face of evolving cyber threats a leading e-commerce company in Sydney wanted to assess how well IAM service providers fulfilled their role in safeguarding customer data, ensuring compliance with security standards, and preventing unauthorized access,
Enter Sarbaja Adhikari, who helped her team take a data driven approach to choose an effective IAM service provider using Expert Choice Comparion. As the company expanded from 200 to 1,000 employees, selecting the right IAM solution became crucial for managing increased security risks. By applying the Analytic Hierarchy Process (AHP), Sarbaja’s team broke down the decision-making process into manageable parts, enabling key stakeholders to make informed, data-driven decisions.
Sarbaja's extensive experience as a software engineer in e-commerce and her firsthand knowledge of the importance of strong security measures, particularly in IAM expertise, helped Ms. Adhikari and her team quickly develop and implement a decision-making project to evaluate four IAM service providers based on key criteria, including security, scalability, cost, and user experience. Given the company’s rapid growth, enhanced security features such as multi-factor authentication, threat detection, and real-time monitoring were prioritized.
After thorough analysis, Auth0 was chosen as the top IAM service provider. Auth0’s ability to balance scalability, advanced security features, and cost-effectiveness made it the ideal solution for the company’s long-term needs.
By leveraging Expert Choice Comparion and AHP, the company successfully implemented a strategic IAM solution that not only addressed current security challenges but also prepared the business for future expansion.
Full Selection Process
To explore the full details of how Sarbaja Adhikari and her team used Expert Choice Comparion to help an e-commerce company select the most suitable IAM service provider, download the case study. Learn about the key decision-making process, the challenges faced, and the final outcome that strengthened the company’s security and scalability.